mmbet's Privacy Policy
This document contains a full explanation of how your personal information is collected, used, and kept secure.
Introduction & Purpose
mmbet ("we", "us", or "the platform") provides a safe and reliable online entertainment service for users in Bangladesh. When you use our website, register, or participate in any service, you provide us with certain personal information. This privacy policy explains how we collect that information, why we use it, how long we store it, and who we share it with.
Please read this policy carefully. Using mmbet's services means you have read and agreed to the terms of this policy. If you have any questions, please contact our support team.
This document has been recently updated. mmbet reserves the right to change this policy at any time. If changes are made, we will post a notice on the website.
What Information We Collect
mmbet collects user information in several ways. The types of information collected are described by category below.
2.1 Information You Provide Directly
When you create an account or contact us, the following information is collected:
- Full name and date of birth (for age verification — 21 years or older)
- Email address and mobile number
- Password (stored in encrypted form)
- Payment information for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account details)
- National ID card or passport details for identity verification
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Website access time and session information
- Which pages you visited and how long you stayed
- Referral source (which website you came from)
2.3 Cookies & Tracking Technologies
mmbet uses cookies and similar technologies to improve your experience and to analyse the performance of our services. A cookie is a small data file stored in your browser. You can disable cookies from your browser settings if you wish, however this may limit some functionality of the platform.
Purpose of Information Use
mmbet uses your collected information for the following legitimate purposes:
- Account management: To create, verify, and maintain your account.
- Service delivery: To facilitate gaming, betting, and financial transactions.
- Identity verification and age confirmation: To ensure that only users aged 21 or older can use the platform.
- Fraud prevention: To detect and prevent unauthorised access, financial fraud, or other harmful activity.
- Customer support: To respond to your questions, complaints, or support requests.
- Security improvement: To improve the security, stability, and performance of the platform.
- Legal compliance: To comply with applicable laws and regulations.
- Relevant communications: To send account-related notifications and service updates (your consent will be obtained before sending any marketing messages).
Information Sharing & Disclosure
mmbet does not sell your personal information to third parties. However, we may share information in the following specific circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers — such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners), data security specialists, and technology vendors. These partners receive only the minimum information necessary to provide their designated services and are bound by strict confidentiality agreements.
4.2 Legal Obligations
mmbet may disclose your information where legally required or in response to a valid order from a government or judicial authority. Any such disclosure is made within the bounds of the law and with your protection in mind.
4.3 Fraud Prevention & Security
To ensure platform security and protect other users, limited information may be shared with relevant authorities or security specialists in cases of suspected activity.
Information Security Measures
mmbet uses industry-standard technology and practices to protect your information. Our security framework includes:
- SSL encryption: All data transmission between you and our servers is protected by SSL/TLS encryption.
- Data encryption: Stored sensitive information, especially passwords and financial details, is secured with strong encryption algorithms.
- Access control: Only authorised personnel can access your information, and only when specifically required.
- Regular security testing: Our systems undergo regular security audits and testing.
- Firewall & monitoring: Advanced firewalls and 24/7 system monitoring are in place against unauthorised access.
- Two-factor authentication: You have the option to enable two-factor authentication for additional account security.
Please note: no method on the internet is 100% secure. We are committed to providing the highest standard of protection, however keeping your password private and reporting any suspicious activity to us is also important for your own security.
Data Retention Period
mmbet retains your personal information only for as long as necessary. The retention period depends on:
- How long your account remains active.
- Legal obligations (for example, financial transaction records must be kept for a defined period).
- The need to resolve disputes.
- Fraud prevention and security purposes.
After your account is closed, we will retain legally required information for the defined period and will then securely delete or anonymise it.
Your Rights & Choices
You have certain important rights regarding your personal information:
Right to Access
You can request to know what information we hold about you.
Right to Correction
If any of your information is incorrect, you can request that it be corrected.
Right to Deletion
In certain circumstances, you can request that your information be deleted (subject to legal obligations).
Right to Object to Processing
You can object to the use of your information for certain purposes, particularly for marketing communications.
Right to Data Portability
You can request a copy of your own information in a structured, readable format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily restricted.
If you wish to exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible.
Protection of Minors
mmbet strictly follows a 21+ age policy. Our platform is for users aged 21 or older only. We do not knowingly collect or process information from any person under the age of 21.
If we become aware that a minor has created an account, we will close that account immediately and securely delete all associated information. We ask parents and guardians to monitor their minor children's internet use.
Third-Party Services
mmbet's platform is integrated with game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others) and payment service providers. These third parties have their own privacy policies that apply to their services. We are not responsible for how these third parties manage information.
Payment services (bKash, Nagad, Rocket, Upay, and bank transfers) operate under their own security standards and privacy policies. You are advised to read the relevant service's policy before making a financial transaction.
Policy Changes & Updates
mmbet may change or update this privacy policy from time to time. If a significant change is made, we will:
- Publish a notice on the website.
- Notify registered users by email (to the stored email address).
- State the date of the update at the top of the document.
Continuing to use the platform after any changes means you are considered to have accepted the new policy. You are therefore advised to visit this page from time to time.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. mmbet's support team provides assistance in Bengali and English 24 hours a day, 7 days a week.
Support Contact
For privacy-related requests, writing "Privacy Policy — Request" in the subject line will get you a faster response.